READ BEFORE PLACING ORDER

POLICIES

At The Hobby Closet, we are committed to providing a transparent and enjoyable shopping experience. Please review the policies below before placing an order.

By purchasing from The Hobby Closet, you agree to our store policies, terms, and conditions.

Available Policies

• Shipping Policy
Information regarding order processing times, shipping methods, delivery estimates, and shipping-related concerns.

• Refund, Return & Exchange Policy
Details regarding eligibility for returns, refunds, exchanges, damaged items, and unboxing video requirements.

• Privacy Policy
Information on how we collect, use, and protect your personal information.

• Terms & Conditions
Guidelines governing the use of our website, products, services, and purchases.

Important Information

Handmade products may contain slight variations that make each piece unique.
Product colors may vary slightly due to screen settings and photography.
Plating, finishes, and materials may react differently depending on individual usage, storage, skin chemistry, and environmental conditions.
Customers are encouraged to review all product descriptions and policies before placing an order.

If you have any questions regarding our policies, please contact us through Instagram @thehobbycloset_.

Thank you for supporting The Hobby Closet.

SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with The Hobby Closet.

Processing Time:
All orders are processed within 3–7 business days unless otherwise stated on the product page. Handmade, customized, made-to-order, or pre-order items may require additional processing time.

Shipping:
Once an order has been dispatched, customers will receive tracking information where available.

We currently ship across India. Shipping timelines may vary depending on the destination and courier service.
We use Shiprocket to ship your orders,you will receive tracking ID.

Delivery Delays:
While we strive to ensure timely delivery, The Hobby Closet is not responsible for delays caused by courier services, weather conditions, public holidays, natural disasters, customs procedures, or other circumstances that are beyond our control.

Incorrect Shipping Information:
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.

Lost or Damaged package:
We try our best to provide you with the best service, all of our products, both created ones and the curated ones are very special. We will try our best to investigate the issues. However, The Hobby Closet is not responsible for delays, lost, or damaged packages. If a package is lost
If a parcel arrives significantly damaged during transit, please contact us within 12 hours of delivery. We will work with the courier service to investigate the issue. Resolution will be subject to courier verification.

Contact:
For shipping-related questions, please contact us on instagram.

PRIVACY POLICY

Last updated: June 2026

The Hobby Closet values your privacy and is committed to protecting your personal information.

Information We Collect
When you place an order, contact us, or interact with our website, we may collect:

Name
Email address
Phone number
Shipping and billing address
Payment-related information processed securely through third-party payment providers

How We Use Your Information
We use your information to:

Process and fulfill orders
Ship your orders
Provide customer support
Communicate order updates
Improve our products and services
Comply with legal obligations

Payment Information
Payments are processed through secure third-party payment providers. The Hobby Closet does not store complete payment card details on its servers.

Information Sharing
We do not sell, rent, or trade your personal information. Information may be shared with trusted service providers such as payment processors and shipping partners solely for the purpose of operating our business and fulsilling your orders.

Data Security
We implement reasonable security measures to protect customer information. However, no method of transmission over the internet can be guaranteed to be completely secure.

Cookies
Our website may use cookies and similar technologies to improve user experience and website functionality.

Contact Us
If you have any questions regarding this Privacy Policy, please contact us on instagram.
Secure payments via RAZORPAY
Customer support available.

REFUND, RETURN & EXCHANGE POLICY

Last updated: June 2026

Due to the handmade and delicate nature of many of our products, all sales are considered final unless the item arrives defective or incorrect.

Returns:
Returns must be requested within 24 hours of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with all original packaging (including freebies, extra free gifts and all cards in the package).
Proof of purchase; clear videos and photographs must be provided [refer to return policies].

Non-Returnable Items:
The following items are not eligible for return, exchange, or refund:

Custom-made or personalized products.
Mystery products or mystery boxes.
Handmade articles of any category.
Products showing signs of use, wear and tear, accidental damage, improper storage, or mishandling.
Products with plating wear, color fading, tarnishing, scratches, or finish changes resulting from normal use.
Items damaged due to exposure to water, perfumes, cosmetics, chemicals, sweat, humidity, or improper care.
Any discounted products at the time of purchase aren't eligible for return.

Jewelry & Accessory Disclaimer
Plating, coatings, finishes, and materials may react differently depending on individual skin chemistry, environmental conditions, usage habits, and storage practices. Natural wear over time is not considered a manufacturing defect.

Damaged or Incorrect Orders:
If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery with photographs and videos displaying the unboxing and your order number.

Refunds:
Approved refunds will be processed to the original payment method after the returned item has been received and inspected.

Shipping Costs:
Original shipping charges are non-refundable once the shipment is processed.

*UNBOXING VIDEO REQUIREMENT

To be eligible for any claim regarding missing items, incorrect items, manufacturing defects, or order discrepancies, customers must provide a complete unboxing video that meets all of the following requirements:

The video must clearly show the package before opening.
All sides of the package must be visible in the video, including shipping labels and seals, to demonstrate that the parcel has not been tampered with.
The video must be continuous, uncut, and unedited.
The package must be opened on camera from start to finish.
The video must clearly show all contents of the package.
The video must continue until every purchased item is fully visible and can be identified.

Videos that are edited, paused, cut, sped up, restarted, incomplete, or begin after the package has already been opened will not be accepted.

Claims regarding missing items, incorrect items, damaged products, or other order issues submitted without a valid unboxing video may not be eligible for replacement, refund, store credit, or further investigation.

The Hobby Closet reserves the right to deny claims where sufficient evidence is not provided.
Place the order after reading all the policies <3.